Products
Deep integration of IT service management and AI technology
IT Service Management System
ITIL/ITSS compliant IT service management platform for standardized and normalized IT service management. Includes ticket management, service catalog, SLA management, and knowledge base.
IT Operations Management System
Automated operations monitoring and management platform with real-time IT infrastructure monitoring, intelligent alerts, and automated operations to improve efficiency and reduce costs.
AI Platform
Enterprise AI application development and deployment platform supporting rapid building of intelligent customer service, document processing, and data analysis applications.
Professional Outsourcing Services
Comprehensive technical outsourcing solutions
Custom Development
Tailored software development services for your business needs
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Professional technical teams for on-site or remote development
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System maintenance, consulting, and optimization services
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Professional Team, Full Support
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ITSM / IT Operations / AI Ops — FAQ
Frequently asked questions about IT service management, IT operations and AI-enabled operations to help you understand ITSM, ITIL, ITSS and ticketing systems.
What is ITSM (IT Service Management)?
ITSM (IT Service Management) is a methodology for managing IT as a service. By combining processes, people and tools, it standardizes and visualizes IT services to help enterprises improve service quality and efficiency while reducing O&M costs. Qizh QZ-ITSMS is an IT service management system built on ITIL/ITSS standards.
What is the difference between ITSM and ITIL?
ITIL is the most popular international best-practice framework for IT service management (now ITIL 4), defining processes such as incident, problem, change and request management. ITSM is the management system and platform that implements these practices. In short, ITIL is the methodology and ITSM is the system that operationalizes it.
What is ITSS and how does it relate to ITIL and ISO20000?
ITSS (Information Technology Service Standards) is China's national standard for IT services, covering service capability, personnel, processes and technology. ITIL is the international best practice and ISO20000 is the international IT service management certification standard; the three complement each other. Qizh Software helps enterprises implement ITSS assessment and ISO20000 certification, with hundreds of successful deployments.
What are the core features of an ITSM system?
A complete ITSM system typically includes a service desk and ticketing, incident management, problem management, change management, service request management, SLA management, a knowledge base, service catalog, reporting and performance analytics, plus mobile O&M, multi-project management and asset lifecycle management.
What is a ticketing management system and what does it do?
A ticketing management system is the core of ITSM, handling the intake, assignment, routing, resolution and closure of service requests and incidents. A strong ticketing system supports multi-channel intake (phone, email, WeChat, app, web portal), SLA monitoring, auto-assignment and full-process tracking, significantly cutting response time and improving first-call resolution and customer satisfaction.
What is IT operations management and how does it relate to ITSM?
IT operations management (ITOM) focuses on monitoring, alerting and automated O&M of IT infrastructure such as networks, servers, storage and applications; ITSM focuses on managing IT services through processes. Combined they form an integrated monitor-and-manage model: ITOM detects and monitors issues while ITSM processes and closes them. Qizh offers an integrated QZ-ITMMS (monitoring) and QZ-ITSMS (service management) solution.
How should an enterprise choose and implement ITSM software?
Evaluate by standards compliance (ITIL/ITSS/ISO20000 support), industry experience, multi-project and mobile O&M capabilities, integration and extensibility, and deployment model (on-premise/cloud). For implementation, start by mapping the service catalog and core processes, then roll out in phases. Qizh Software has 500+ successful cases and provides end-to-end consulting, design and delivery.
How does AI empower IT service management and IT operations?
AI is reshaping ITSM and IT operations: intelligent customer service provides 24/7 auto-response and intent-based auto-assignment; document intelligence and knowledge bases auto-capture expertise; data analytics aids root-cause analysis and trend prediction; AIOps enables fault prediction and automated remediation. The Qizh AI platform fuses these capabilities with QZ-ITSMS and QZ-ITMMS, cutting labor costs by about 70% and boosting efficiency by about 80%.
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