Challenge
The government cloud spans multiple vendors, tenants and massive resources, with no unified O&M view, hard fault localization and no quantifiable vendor assessment.
Solution
Deployed QZ-ITMMS for unified monitoring and business views, auto-discovered full-stack topology, integrated ITSM to close the incident loop, and set up vendor KPI assessment.
Results
- All resources visible at a glance
- Mean localization time cut 60%
- 99.9% business availability
- Quantifiable vendor quality assessment