Challenge
Production-line IT and equipment O&M relied on individual experience, faults hit output, and knowledge was hard to capture.
Solution
Combined QZ-ITSMS with the AI platform to deliver intelligent customer service, smart ticket dispatch, AIOps fault prediction and an O&M knowledge base.
Results
- 95% fault-prediction accuracy
- Labor cost down ~70%
- Unplanned downtime down 40%
- Continuous knowledge capture