What is ITSS and How Enterprises Implement It

ITSS (Information Technology Service Standards) is China national standard system for IT services, covering O&M, cloud services and data center capabilities, and is an important reference for both IT service providers and customers in China.

ITSS Framework Highlights

Taking O&M as an example, ITSS assesses capability across four dimensions — People, Process, Technology and Resource — and classifies O&M service capability into four levels so enterprises can apply for a graded assessment.

ITSS vs ITIL vs ISO20000

ITIL provides international best practice, ISO20000 is a certifiable international standard, and ITSS is the domestic standard and assessment system. They align in direction but differ in focus: ISO20000 for international certification, ITSS for domestic bidding and capability endorsement, ITIL for process methodology.

Steps to Implement ITSS

• Gap analysis against ITSS criteria
• System building across people/process/technology/resource
• Tooling: codify processes and records in an ITSM system
• Internal trial run and improvement
• Formal assessment application and ongoing maintenance