Industry Needs
As government informatization continues to deepen, IT systems are becoming increasingly large. Ensuring stable IT system operation and improving IT service quality has become an important challenge for government IT departments.
Main challenges in government IT operations management:
Solutions
ITSS-Based Operations Service Management
Built-in ITSS-compliant operations service processes to help government departments quickly establish standardized operations service systems.
Multi-dimensional Performance Assessment
Performance assessment indicator system based on personnel, positions, and projects with SLA assessment for scientific quantification of operations personnel performance.
Outsourced Provider Management
Support for outsourced provider service process management with quality monitoring capabilities.
Knowledge Base Management
Built-in knowledge base management for knowledge accumulation and sharing to improve issue handling efficiency.
Business Value
FAQ
Is Xinchu/localization supported?
Yes, Xinchu adaptation and localized deployment meet government requirements for controllability, security and compliance.
Is the solution ITSS-compliant?
Yes. Built-in ITSS-standard O&M processes help government departments quickly establish a standardized O&M system.
How are outsourcing vendors managed?
Vendor service-process management and quality monitoring, combined with performance KPIs, effectively control outsourcing quality.
How is O&M performance quantified?
A multi-dimensional KPI system across personnel, roles and projects with SLA assessment enables scientific, quantified performance management.
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