Industry Needs
The IT outsourcing market continues to grow, attracting more enterprises to the IT service sector. How to stand out among competitors - relationships and pricing are not the only factors for winning. Providing high-quality and efficient services at reasonable costs is fundamental for service providers to succeed in the IT service market.
Facing an emerging market, most enterprises face the following challenges:
Solutions
Built-in Project Templates
Project templates refined from years of IT outsourcing project implementation, including organization, project planning, cost and quality templates to help teams quickly launch operations projects.
Project Tracking & Monitoring
Provides project managers and executives with monitoring tools including real-time project monitoring and regular project reports for timely understanding of project status, progress, costs and quality.
Standardization + Personalization
Built-in ITSS-based standard service processes and specifications, configurable performance and assessment metrics based on project needs, with monitoring capabilities.
Mobile Operations
Mobile operations client enabling end users, engineers, and managers to complete service process interactions via mobile phones, significantly reducing communication costs.
Business Value
FAQ
How can an IT outsourcer manage multiple customers?
Via multi-tenant/multi-project management, isolating data and permissions by customer or contract, with independent SLAs, processes and service-desk portals.
Are SLA templates and billing supported?
SLA templates and a customer portal are provided, and billing/settlement can be based on service volume and SLA achievement.
How is outsourcing quality assured?
ITSS-based standardized processes, project tracking and quantitative performance assessment keep progress, cost and quality visible and corrective.
Is mobile O&M supported?
Yes. Users, engineers and managers can interact via mobile, lowering communication cost and improving response.
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