Industry Needs
As manufacturing informatization continues to advance, IT systems play an increasingly important role in production and operations. Ensuring stable IT system operation and improving IT service quality is a key challenge for manufacturing enterprises.
Main challenges in manufacturing IT operations management:
Solutions
IT Service Management Integration Model
Based on ITIL and ISO20000, including service desk, incident management, problem management, configuration management, change management, and release management.
IT Operations Automation
Standardized and automated daily tasks for physical servers, virtual servers, applications, and networks: device discovery, script execution, OS installation, configuration backup, patch analysis, and more.
Unified Authentication Portal
Centralized account management, authentication management, authorization management, security audit management, and cross-platform single sign-on.
Business Process Integration
Integration of ITIL processes with existing business processes: OA system interfaces, Email/SMS system interfaces, unified authentication portal integration.
Business Value
FAQ
How does the solution integrate with production systems?
Via OA, email, SMS and unified-identity portal interfaces, integrating ITIL processes with existing business processes.
Is predictive maintenance supported?
Combined monitoring and analytics enable equipment trend analysis and fault prediction for predictive maintenance, reducing unplanned downtime.
How is staff efficiency improved?
Automated O&M tasks (discovery, config backup, patch distribution) and a unified identity portal reduce manual work and raise efficiency.
Is it based on ITIL/ISO20000?
Yes. Built on ITIL and ISO20000 best practices, the solution standardizes IT service management processes and improves quality.
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