Industry Needs
With full-service competition intensifying, operators need to enhance overall enterprise informatization capabilities for better customer service, IT business support, network coordination, operations quality, cost control, and precise management.
Solutions
Unified Operations Portal
IT service management system as the main workstation for IT personnel, including process management, business functions, and configuration data management.
Common Process Platform
Supports all IT operations management-related process functions with customizable workflows and tracking capabilities; multi-channel user access and self-service.
Comprehensive Solution
Supports integrated network, system, security, desktop, and operations management solutions.
Third-party Platform Integration
Integration with Tivoli/Openview/Netcool and other third-party platforms; unified data aggregation interface for domestic network and security management products.
Business Value
FAQ
Can the solution meet carrier-grade availability?
Yes. Carrier-grade O&M capabilities, a unified portal and a common process platform ensure network stability and improve customer satisfaction.
Can it integrate with third-party NMS platforms?
It integrates with Tivoli/OpenView/Netcool and, via a unified data-integration interface, with domestic NMS and security products.
How are IT and business teams aligned?
A unified O&M portal and process platform create a shared service entry and communication channel between IT and business, improving collaboration.
How is IT business value quantified?
Through repeatable processes and quality targets, IT business value is quantified and continuously improved, driving competitive differentiation.
Get Your Exclusive Solution
Free trial, one-on-one professional consultation